WorkSafeNB’s GC David Luther cleared a 9-month, 400-case backlog in six weeks

By Julius Melnitzer | June 14, 2023

Within six weeks of implementing general counsel David Luther’s recommendations in June 2022, the Decision Review Office of WorkSafeNB, the New Brunswick crown corporation charged with administering the province’s workers’ compensation regime, had eliminated its 400-case, 9-month wait backlog, implemented core service standards and automation, and lowered operational costs.

“We’ve set a four-week turnaround time standard from application to decision, and now we’re at 15 days, so doing even better,” Luther says. “We’ve achieved this through a combination of contracting out and upgrading technology.”

It’s a remarkable achievement for a lawyer less than five years removed from his call and one who never imagined himself in a legal department. MORE . . .

Julius Melnitzer is a Toronto-based legal affairs writer, ghostwriter, writing coach and media trainer. Readers can reach him at [email protected] or


In-house lawyers will not solve their problems by improving legal service delivery: consultant

David Forsayeth always wanted back into a business role, and he got it in spades in-house at Flipp

FLO’s Chief Legal and Public Affairs Officer Travis Allan has a broader job description than most

High focus, a pragmatic bias and technology are keys to navigating cost-cutting pressures in-house

Christine Silversides’ small team at York University is a lesson in maximizing resources

Social Media Auto Publish Powered By :